ELTEP s.r.o.

Quality policy

Based on the provisions of the  ISO 9001 standard, the organization's leadership announces the quality of the Policy with the following commitments:

Partnership

  • Our primary effort is to achieve the required quality of our products and services through our external providers and customers, which we consider to be equal partners. In order to increase customer satisfaction, we strive to meet all the requirements of our current and future partners.
  • Maintaining and developing mutually-quality partnerships is based on seriousness, mutual trust and open communication.
  • We support communication within our company as well as with the public or administrative authorities.
  • Our goal is to build long-term and mutually beneficial partnership relationships.
  • We deliver the ordered products and services at the agreed date and quality according to the customer's request.
  • Our tenders are always transparent.

Technology

  • All our products and services that we deliver meet quality requirements, delivery dates, cost and at the same time the environmental impacts of our production are minimized.
  • We evaluate, review our unified management system. To that end, measurable goals, competences and resources are set. We consistently implement, maintain and improve the system according to the requirements of the ISO 9001 standard throughout our organization.
  • We try to prevent the overall negative effects of production on health, people's lives, the environment and property.
  • By actively supporting the introduction of new technologies, we are efficiently delivering future benefits to our customers and our organization.

People

  • By creating appropriate working conditions that meet health and safety requirements at work, we enable our employees to perform anticipated and expected performance that strengthens their responsibility for the work done.
  • We support and expand the professional competence of our employees, taking into account the future needs of the company and in accordance with the changing legislation.
  • When working with local authorities and state institutions, the public, customers and external providers, we make sure that we fail without fail in all directions.
  • We increase employee knowledge of the quality of system management.
  • By supporting the development of employees' competence, we achieve high levels of quality of wor

Management

  • By motivating people to continually improve, we are aware of the direct proportionality between employee satisfaction and customer satisfaction, which increases with this process.
  • Establishment of the specific responsibilities of the employees at all levels of management in the fulfillment of individual tasks, especially the management of the organization.
  • The established management system has a new, generally binding legislation and standards in the field of quality, environment, prevention of major accidents and protection of information systems.
  • In all activities, the principles of a procedural approach focusing on prevention, which in combination with management and teamwork at all levels, are strengthened are the basis for improving the management system, including quality management.

Environment

  • The company commits itself to collaborating with state authorities, organizations and local government authorities within the organization's reach.
  • Participate in the sponsorship of publicly beneficial activities within the scope.
  • Reduce the risk of damage to the environment.

The management of the organization is committed to:

  • That it will comply with the above principles.
  • That it will meet the requirements of laws and regulations.
  • That there will be continuous improvement.

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